It's so unfortunate to have to go from being very impressed and having my expectations exceeded, to being extremely disappointed and receiving zero customer service. I'm not sure what caused such a difference in quality (or lack of) but you would think they'd want to keep recurring business. I texted Javier a week before we received keys to our new house to make sure they were available to clean it before we moved in that weekend and he was initially very responsive. We purposely scheduled it when we were off from work and the day before we were scheduled to start moving. However he eventually stopped returning calls and texts and never showed up! Even after my husband wanted to give him the benefit of the doubt and continued to try to contact him after the missed appointment. Still no response. If they're hoping groupons and living social vouchers will keep them afloat, maybe they should ensure they actually retain customers after luring them in or reviews like these will continue to deter future customers from doing business with them at all.