My experience is only with their service dept. I bought my Prius at bell rd Toyota but I live far away from them now so I started coming here. Amazing service, no guesswork at all. I call up, make an appointment, then drive in when time come. They have a great sit down area with complimentary fruit, water, and coffee. Comfortable seating, and a shuttle to places away from the dealership if you want to hit target or something. There's even a free massage, and hair parlor in the dealership. Free wifi also for those like myself who can entertain themselves through net browsing and research. Pretty awesome if you ask me.