If I could give this experience of -5 I would. I wear my hair pretty short and I went in there and showed a picture to the girl that cut my hair and told her I wanted it cut just a little bit shorter than that picture because I have to get it cut too often and before I could say anything she took clippers and went up the back of my head. Cutting it almost to my scalp. I had been explaining to her what a bad year it been.. I've had 3 surgeries, my mom and dad both passed away and I was so looking forward to my birthday coming up that weekend because i hadn't been out much in the last year due to medical and I had to cancel my birthday party because she basically shaved my head. I'm not a confrontational person and I was extremely upset and I did not want to cry so I just paid her and left. I called the manager to explain the whole thing to her I sent her before picture and after picture I was promised not only to get my money back but that I would hear back from the manager and that still has not happened so I will never ever go here again. Luckily i am on medical leave and don't have to leave my house. I put a Hoodie on to walk my dog because I'm so embarassed of my hair ( or lack thereof)..