My wife and I went to Perkins tonight around 7:45pm. There were very few customers so I was hoping we would have good service. Our drinks came out fast as did our food. The food was good and hit the spot. The problems came after we got our food.
Our waitress disappeared. I'm not sure if she was taking a break or busy doing other tasks but she was nowhere to be found. We were wanting to order dessert which is one of the perks of going to Perkins as they have good pie and other goodies. Unfortunately we have had this type of service in the past. We did inform the manager about our disappearing waitress.
Another problem I have with the staff is that if you order a muffin with your meal, don't expect to get dessert. The waiter/waitress will suggest that you 'probably don't want dessert' since you had a muffin. This has happened to us on multiple visits from multiple waitresses. I'm not sure if this is how they train their staff here, but it's really not a good way to run a business. I want to give them my money for more food and tip well, but they make it very difficult to do this.
I don't care if you have the best food on the planet. If your service is lousy, then it ruins the whole experience.