Don't listen to the bad reviews, this place is awesome. I have been getting laser treatments for my underarms and bikini line and I could not be more pleased. It really does work and if you think about it in the long run, it is really a cost effective treatment for hair removal. It is much more convenient than waxing and I am so happy I don't have to shave anymore. The staff are very knowledgeable and will answer any question you may have. I have never had any issues with rescheduling appointments and I have always been treated with respect. They give you a fair price and have specials all the time. If you have any questions or concerns, ask them during your consultation because it isn't a one time thing and you are done but it is SO worth it. I was reading the previous reviews and I can't believe they are even writing about the same business.