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| - I might have given this a better score... if their customer service was better. We made reservations to dine in and made the long trek through traffic to get there in this extremely cold weather, which made us a little late.
What reception did we receive? "Sorry, you were late for your reservation, so we gave your table away. If you would like, you can wait another hour like the rest of the non-reservation people, and we might be able to put you into the spare room (non-main dining room)."
Excuse me? Seriously, usually if you are a little late, a restaurant, if they gave your table away, would offer to sit you at the next available table, not put you on a waiting list for you to sit through hell in this freezing cold weather. Also, what is the point of taking down your phone number if they never intended to call you in the first place? Spam marketing calls?
Needless to say, we left this not so fine establishment, and headed towards Inakaya, calling for reservations again. Now that is a fine establishment there. Inakaya had great customer service, and the authentic Japanese food they had there was excellent. Their variety of sushi and other authentic dishes were just spectacular.
Will I ever go back to Ten-Ichi? Maybe, if I was going with a group of people who really wanted to try the place out. Bad customer service always leaves a bad taste in your mouth.
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