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| - We had purchased tickets to the Santa Train last year, and really had a great experience when we went, however, i could not say the same for this year!
I had bought tickets for the Santa Train well in advance for December 5th at 10:00am. Once i picked up my tickets at "will call", i asked the gentleman where the lines for boarding formed. He explained that anywhere there was a stool, would be a boarding area. I was the first person lined up since i had arrived about 9:15am, to ensure i would be able to get seating together for my family and friends. (total of 8 people) i chose to line up at the first stool i came to, which was located right behind the Dining car.
As time drew closer to the 10am boarding time, myself and several other people who were in line near me began to question why there were so many lines forming. The woman behind me thought there should have been only two boarding areas, and there were in fact three stools, therefor three lines. She was told as well to line up where ever there was a stool. I questioned TWO other people over the coarse of my 45 minute stand in line, and BOTH confirmed if there was a stool there, it would be a boarding area.
5 minutes before boarding, someone came and closed the door to the Dining car, which sent nerves running through me and all the people around me who had been waiting. There was an ROTC gentleman had walked by at that moment and i asked him why they had shut the door. He was not really informative, however stated he did not think this was a boarding area. At this moment, we noticed that they were starting to board behind us. I asked him if he could address this concern and perhaps have someone board us from this door. He went down to the other boarding area, however did not seem phased, nor did anything to help.
I then took it upon my self to walk through the caution area, at which point i boarded the train, leaving my party standing by the Dining car. I explained to the gentleman the situation and that we had been there for 45min standing in line, only to have the door shut on us. He did not seem interested and told me to go ahead and have a seat somewhere. I was able to reserve and hold my seats so that my family and friends were able to sit together.
We were seated towards the front of the train, and since Santa started making his way from the rear of the train, by the time he reached our car, we were nearly back to the station. I felt his time with my daughter was extremely rushed as he tried to great the remaining passengers. I feel the organization and preparation from the individuals who run this event, was much better last year than this year. I have not decided if this is an event i will continue to do again in the future.
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