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| - I'm a big fan of writing reviews that reflect my opinion of what the establishment is and what it is trying to accomplish. This place is true to its mission, and honestly, I felt that it did a great job at serving fresh, fast burritos / tacos when I visited them recently.
We first tried this location for a school fundraiser, and we ordered online for about 6-7 people. Ordering was very simple, and took almost no time at all because of the interface, which was seamless and definitely well-engineered to maximize the consumer's experience. The best part was that online orders do NOT have to wait in line, which is a major plus when the restaurant is really busy! Despite my happiness with all of this, I did commit the most egregious fast food sin: I did not fully check my bags for completeness. Lo and behold, they had forgotten one of the people in my group, and their order was nowhere to be found. I recognized this when I got home and we were going through the bag - I immediately called the location, and their manager was SUPER professional, giving me the option of a refund or just to pick up the missing items.
We picked up the items and they were well prepared, as was the rest of our order. I was impressed with their customer service, having dealt with problems like this from other chains before. I must say that I really appreciated them making things right after a long, hard day at work when all I wanted to do was to get home and eat. Are they a Michelin-starred restaurant? No. Are they a group of hipsters that went to culinary school and want to serve braised organic yak tongue on sustainably farmed endangered wheat tortillas? No. They are a chain, and a damn good one at that - they excel at their mission, which is serving HUGE quantities of pretty tasty tacos and burritos for a competitive price at blistering speeds. Customer service is the unicorn in their industry, and they are a golden unicorn at this place. Well-done!
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