I had had a less than enjoyable experience a few years back, at another dealership so I had my guard up. I spoke with Howard Weiner at Big Two on the phone initially, his patience and willingness to explain the process won me over. He is not transaction oriented...he's customer focused and wants to be your dealer rep for life. Transparent and knowledgeable. I will be recommending Howard and Big Two to anyone that will listen to me. Exceptional friendly service.