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  • I've been going here with great success for years, but after tonight (June 2), I will not be returning any time soon. At 6:40, I placed an order for a beef shawarma platter, a mixed grill, and an order of hummus / pita bread. The girl that took my order let me know that I could pick it up in 20-25 minutes. When I arrived at 7:00 she gave me a total that was not reflective of what I ordered. When I pointed out that the items she described were not mine, she asked what I ordered. When I told her, the cook came over and they looked through the order slips without success. He then proclaimed that I hadn't called. Really? Who knew a cook had such omnipotent powers. He persisted in his assertion that I hadn't called even after I pulled out my phone, went to recent calls, and called the number again in front of him. His omnipotence challenged, he returned to his cooking duties, still asserting that I had not called. Who says that to a customer? It's ridiculous and rude. Although they had clearly made a mistake, I sat down at the counter still wanting to purchase food. And waited. Nothing - I was ignored. When I worked food service, my response would have been something along the lines of: "I'm sorry that happened. Let me get your food started right away." Nope. Nothing. Perhaps they were embarrassed by their incompetency? Unfortunately, I don't think they realize how poorly they handled the situation. I walked out. I'm sure Mr. Awad would be mortified that one of his loyal customers was treated in this manner.
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