| rev:text
| - My previous review, prior to move out, was generally positive. Living at the complex was fine. The pros - quiet, decent office staff, plenty of space and storage, beautiful grounds, unique floor plans, close to North Mountain Park.
That being said, upon move out, I must tell prospective tenants to think twice before renting here. I was willing to overlook the cons because all apartment complexes have their weaknesses. This one is in a sketchy area with very interesting individuals. Parking is extremely poor. The gates are always broken. Maintenance does the best they can and respond quickly, but expect to have the same appliances and fixtures repaired several times over.
And here is the kicker - upon move out, we were hit with a $229.50 fee. After two weeks of communicating with office staff, the breakdown is as follows (according to their email):
"You failed to professionally clean your carpets; the oven, stove, top of the refrigerator, cabinets/shelving were dirty, and there were areas that were not touch up painted at move out. Unfortunately, per your move out guidelines, every resident is required to leave the dwelling in good condition.
8/17/2014
Carpet Cleaning - 85.00
Apartment Cleaning - 80.00
Touch up painting - 60.00
+ Tax
229.50"
I requested pictures of their inspection several times via phone and email, but no one returned my calls or sent me the pictures confirming this. I finally spoke to the property manager Sarah, who explained that tenants are expected to prepare the units for the next tenants, including painting, professional carpet cleaning, and full cleaning detail. With this review, I would like to include the inspection pictures staff took in order to show that the unit was in better than good condition upon move out, but Sarah has yet to send them, even after repeated requests. My sister and I lived in this unit for two years and maintained it very well. We spent several days cleaning the unit, using Magic Erasers on nearly all surfaces prior to vacating.
As tenants, we had no disciplinary issues, no complaints, never paid rent late, and were always patient with staff when packages were lost, fixtures and appliances broke several times, and even when my small dog was attacked by a resident's pit bull (which is banned from this complex) and no action was taken for well over a month.
If you are planning on signing a lease here, please think twice about it. You will be hit with additional fees upon move out, poor treatment and customer service from staff, and total lack of respect and communication regarding the fees. On top of this, they are threatening to send our bill to collections should we not pay it by 9/17/14. Unfortunately, because they refuse to send us the pictures of the unit, I refuse to pay the fees.
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