I chose this business based on their excellent reviews and they were accurate! Seth, the owner, does take the calls AND does the follow up as well. He is professional, polite and efficient. They were able to squeeze me in due to a cancellation and were running a bit behind schedule but he kept me in the loop. Mike, the technician, also called to keep me in the loop. He did great work! I agree, I would give them 10 stars!