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| - I can't. I just can't. This place will not be around for long if the owner does not figure out the true meaning behind a local restaurant. I don't write very many 1-star reviews unless my experience was truly horrible (see for yourself by checking out my stats).
My 3 foodie friends and I came here around 6:30 and the place was almost empty. Bad sign number 1.
Our waiter started apologizing for their poor paper menu and that it was because they were still testing out dishes...8 weeks after opening their doors. I get that, I do. But this wouldn't have been so essential to my dining experience if not for everything else you'll read here. Bad sign number 2.
One of my girlfriends ordered the sweet potato fries right off the bat and another got their jalapeno poppers. As soon as the fries were passed by my face to my friend, I immediately knew they were extremely bad. They looked beyond done...almost burnt to a crisp. I can't even believe they were served. The chef or owner or even the waiter should have stopped them right at the kitchen door. Sweet potato fries shouldn't be brown. She did ask for them to be taken back, very politely actually. Bad sign number 3.
The vibe of this place is pub-like or almost like a brewery. Even the menu had a pub type of fare. Yet, there was a Sriracha Lime Tilapia dish as well as some gourmet sounding bruschetta. Hmph. Interesting, weird really. We ordered our food: my sweet potato fry friend got her Beer Citrus shrimp, another got the bruschetta and an order of the mixed chips, while my jalapeno popper friend got fish 'n chips and I got their tilapia. The first two dishes came out fairly quickly. But my friend immediately said the citrus dip wasn't citrusy at all and my other friend made a face as she told us the bruschetta bread was downright gross. It was not toasted and had a weird taste...doesn't sound like bruschetta to me. Her mixed chips weren't mixed and were insanely greasy. There was actually a pool of grease at the bottom of the basket/bowl. Bad sign number 4, 5, and 6.
My other friend and I continued to wait for our dishes for 5 minutes, 10 minutes, 15 minutes. Suddenly, I felt sick to my stomach (fairly certain it was from the one jalapeno popper) and I don't blame this on the restaurant at all. TMI, but this is necessary information for bad sign number 100 below. The waiter brought out a plate of fries and ketchup and told us he wanted us to munch on something while we waited. He didn't exactly apologize for the wait or anything though. None of us ate them because we were starting to get grossed out by the food at this point.
Our food finally came out about 20 minutes later. The cod were very small (for $12) and my tilapia didn't look appetizing at all (for $12 or $14). Sort of a bad presentation. But I didn't eat it because I didn't want to tempt fate with my stomach. So, I asked our waiter if I could have a box...not telling him it was because of an upset stomach, he didn't need to know about that. He never brought it out...bad sign...I lost count of bad signs by this time.
Ten minutes later, a man silently walked up to our table and proceeded to stand above us and just stare. My cod friend and I stopped our conversation after about a minute and looked up at him. He didn't say anything, just stared. So, finally 1 of us inquired why he was there. He awkwardly asked if we needed anything else in the most condescending and rude way. I was uncomfortable and felt insanely unwelcome. I told him I needed a box for my food. I don't know if he assumed it's because I wasn't happy with my food or what, but he walked away rolling his eyes and scoffing. Excuse me?! What in the hell?! I would have got up and walked out right then and there without paying if I had driven my own car.
It only got weirder from there. I continued to watch the owner go to a couple other tables smiling and being somewhat friendly. What did we exactly do to this guy to make him be so rude to us? We weren't being rude at all. But we do know he was aware there was some unhappiness happening at our table.
Throughout all of this, the waiter hardly ever came over and the manager/owner never really did come over to apologize for the poor service, mistakes made on the food, nothing!
I am a HUGE supporter of local restaurants and love them to death! But with poor service like this and poor food, this place should NOT be in business. I see a lot of reviewers love the beer selection and the owner seems to be very knowledgeable and friendly about those beers. So, maybe he should open a microbrewery or something along those lines since the whole food part seems to make him unhappy and cranky. You can't treat customers like this and expect us to return or spread a good word about you. Customer service is number 1 and they have a TON to improve on. I will NEVER return!
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