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| - Buyer beware. Now, you are warned ! I purchased a Lexus 460L. I wasn't informed at the time that the special wheels that were on the showroom car were not really the best designed for the car. I will assume responsibility for that mistake of buying it as it lay on the showroom floor with these wheels but it would have been a nice thing if the sales representative would have told me this fact that was well known by the sales staff Im told in this location. I paid handsomely for the upgraded wheels and would not have purchased if I had known or would have been able to detect this on the 5 minute test drive I took but again, I will take the responsibility for this one. I just wish I knew ahead of time before purchase. Anyway, it's my fault and I only mention it because I was told that the tires are not the recommended ones for Lexus.
The real reason that I have issues with this dealership is about how I was treated when I decided to "roll out" of my warranties and was therefore entitled to a refund of the unused portion of these warranties or insurance products. I was informed that 6 to 8 weeks would be the processing time to receive a refund for products that totaled over 6K! On the 10th week when asked where my refund was I was greeted with a response of, "We don't know". Later, I found out that my requests had NEVER been officially filed to Penske Lexus for refund! It causes me pause and irritates me because had I been in an accident or forgotten or in the hospital or even hit by a Mack truck, this dealership would have unjustly profited from my purchases! This is inexcusable. Even after this, it took another 3 weeks to get my refunds and I had to make the trip from the east valley to the chandler location to pick them up!
Once they get the money it's a done deal for them. If you ever are promised that they will perform ethically by refunding any residual that is due you because you decide you do not want the product, then they play stupid, take forever to get it back to you and it will take a lot of effort on your part to get your money back as well. That is my experience. I didn't have to invest even 1% of that effort to get them to sell me a car. That happened almost "yesterday" so to speak. They took that money right away. Also, I wonder what their motivation was to have someone take me to the bank to watch funds being placed into a certified check? I was stupid to agree to this behavior. Did they think that based upon my looks, I would not pay with a valid instrument (check?) I wonder if it was racially motivated? Do they require all cash purchases be witnessed from customers? Stupid me. I'll never buy from such a place again.
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