I have just had my modem installed, I think Electronic Box is great in communication. I get calls from their staff in Montreal for the confirmation, rescheduling, etc. Always pleasant to deal with, I think their staff are helpful and accommodating, at least in my case. Yes modem that was previously used with a different service provider did take some time for it to be released, so that was communicated and expectation was set. All in all I think the process was smooth.