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  • I do like 24 Hour Fitness as a whole, but service at this location is a problem. Poor staff training? High turnover? Lack of communication? Probably all of the above. Upon signing up with 24, I made it clear that I was on the fence between 24 and LA Fitness -- the latter is a block from my house. The sales lady told me that LA Fitness makes you sign a contract and that was the major difference. My fault for not verifying this. It is NOT true. LA Fitness does not lock you in to a contract. Sad that 24 Hour Fitness staff is talking so poorly about their competitors. Just be fair and honest. I have personally come in twice looking for information about training (even spoke with a manager one time). There wasn't anyone available either visit. No problem. Left my information and waited. The last time was over two weeks ago. Still no response. I'm assuming their personal trainers are too busy to take on new clients. You'll have to go elsewhere if that's what you're looking for. Last week I went to a class on a Thursday evening. But the instructor did not show up. No one on staff knew where she was. Plus you have to pay extra money and sign up ahead of times for certain classes. This isn't noted on their website or on the app. I had no idea until I got out of bed early on a Saturday morning, pumped and motivated, and went to the gym. Sadly I was told I could not attend without preregistering and paying. No idea which classes this rule applies to. The front desk attendant didn't give me much information either, only telling me to try to come half an hour early to get a spot. No thank you. I drove up to the Bell location where they gladly took me with no reservation or fee on a Saturday. I've learned that if you come in late, like after 9pm, it's dirty. I'm guessing staff is limited at this point. Paper towels and sanitizing spray run out, meaning no one cleans equipment. So gross. Thus far, this seems to be the only location that's run so poorly, in my experience. That's what you get with a typical box-style corporate gym I guess.
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