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| - The owner is a great guy, and there is one employee who stands out, however the rest (that I've dealt with), are annoying, don't really know what they are talking about and often seem like they don't really want to help you.
The straw that really broke the camel's back, was getting my bike back after a tuneup, with a flat tire and shifting issues. I actually had to argue, to get the tire replaced, because the initial claim was that this is how I gave it to them (if I did, why didn't you offer to fix it, if you are doing annual maintenance?).
It would suffice to say, I had my shifting issues fixed elsewhere.
I will still occasionally be back for some accessories, simply because they are the closest to my house, and they carry some products I'm interested in. Won't take my bike there again.
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