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| - I traveled here for a week on business and I was booked this hotel on short notice.
When I first checked in, the manager working the front desk told me my king sized bed room was gone, and would I settle for 2 queens? Since I was traveling alone, I asked what good having two beds would do me and she worked her magic getting me upgraded to a suite with a king size bed, very nice of her. The room was larger and had a desk, chairs and a couch but despite having all this unnecessary space, there were some issues. The coffee maker did not work, the heater did not work (room stayed at 70* despite my setting it to 80*), the bathroom door was so tight it was hard to get in and out of the bathroom, and toilet was backed up every morning and even overflowed.
While the staff were extremely nice, there were several issues I had with the services provided. Almost every meal was forgetting at least one small factor (not a big deal, but noticeable when you're there for 5 days) and the shuttle service was not a nice ride, nor did it remain to the schedule. It was set to pick everyone up from Epic at 5pm. It left me at Epic in Verona one day driving off at 445pm, and the next day didn't show up until 530pm. It also is advertised they will shuttle you to and from the airport but I requested to be driven at 545am to the airport and they said the diver doesn't get there until 6am and can not do it.
Overall, for a "luxury" hotel that cost my company over $200 per night, in a suite that should have been $400 per night, I did not enjoy my time, (something usually hard to say while on an all expensed paid trip).
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