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  • Panera has the best coffee ever. Hazelnut coffee, that is. For that, I have to give them credit. For the way their restaurant handled the homeless guy the day I was there, I have to say... stay away from this place. I sit down at an extremely dirty table. It was the only option I had since I was limited to the plug on the wall. A guy at the table next to me even offered me a napkin so I didn't have to put my laptop on the gross table. Across from me sat a man, asleep, hand in a bag of chips that weren't from Panera, and water bottle full of who knows what on his table. He would occasionally wake up, disturb the people all around him by yelling gibberish, eat a chip and fall asleep while chewing. He even got up, filled his water bottle with a fountain drink, shook it up and yelled "pop" across the restaurant as the top of his water bottle goes flying and pop comes spewing out. What gets me is... the employee working came over and had a conversation with him. Never once asked him to leave or anything. Just a BS conversation. Panera! Raise your standards! Your customers were annoyed by this dude and the fountain drink machine is... eww. If you want to be a little higher in price and come off as a classier place, you need to be classier and take care of situations like this. Panera on Shadyside... no thanks!
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