I had placed an order for a 10" round ice cream cake last weekend for a birthday party this weekend. I had scheduled pickup for Noon since I had a lot of other errands to run before the party at 5. I went to pick up the cake and the guy at the counter asked for my name and what was written on the cake. He went to the back and was there for several minutes - I assumed they were doing the writing then. After about 5 minutes, the manager can out with a printout of my order and said "I wish I had better news for you, but it's not here. We don't have the cake." She explained they were having "internet issues" all week and this was the first time she was seeing the order.
I was a little disappointed, and ready to just grab a pre-made cake from their freezer, when she said "I'm about halfway done making a cake right now. I can make it to these specifications. What's the absolute latest you need it by?" I told her by 4:30 and she said she would finish it up and get it in the flash freezer for me, and it would be ready by then. I agreed, and went about the rest of my errands.
At 4:30 I went to pick it up. It was exactly as I had wanted it! The manager couldn't apologize enough and said "this one's on us. Tell everyone we wish them a very happy birthday." I was stunned. People make mistakes, and they had the cake ready in time for the party. But I graciously accepted and thanked them for their kind gesture.
And by golly it was he best darn ice cream cake I've had in my life! All of the party guests agreed!
Despite the slip-up, I will for sure continue giving them my business and buying all of my ice cream cakes from here going forward, based on their wonderful service and the quality of the cake. I might just call in my order though next time ;-)
Thank you DQ for making my birthday extra special!