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  • What an absolute joke of a night...(Valentines Day). Wanted to have a special night tonight with my girlfriend so I had made reservations for tonight (Feb 14) for a table for 2 at 9pm. We were seated fast, but not by a window seat as I requested and was told there were no window seats available, even though we walked past 2... Next we were greeted by our waitress who gave us each a glass of water. All tables had at least bread on them, but ours did not, so we waited for the waitress to return... It's now 11:00pm and we did not even receive an appetizer...2 hours from being seated ON VALENTINES DAY...then what is even more frustrating is that a couple who came in an hour after we've been waiting, is able to be served at least their appetizers...while its now been almost 2.5 hours for us... so we decided to leave, and noticed other couples around us becoming agitated. Very slow service and very unexpected for a special occasion such as valentines day. The staff is not properly trained to handle large crowds of people or to work in a fast-paced environment and I don't recommend going here as it is lousy service... I've never been to a restaurant where it takes 2.5 hours to realize our food isn't coming even when we've been told "it's on the way" almost 5 times... we received their hors d'ouvres (which were lousy also) after 2.5 hours of waiting. My girlfriend was very disappointed and I was too.. We got to jack astors at 11:40pm tonight and were served food within 20 minutes. I do not recommend Toula if your occassion is something you really want to impress someone with...go to La Castile or Harbor Sixty Steakhouse you won't be disappointed...as I've learned. Also, the portions are super small and they are totally overpriced. I will not be returning to this joke of a restaurant.
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