I used to love this Steak and Shake but it's gone downhill rapidly over the last year or so. I miss how this place used to be. The first problem I had was when I was dining with my family. They got their burgers 10 minutes before I finally had to ask the waitress about mine. Apparently my order was never put in so she 'expedited' a new one. It was another 15 minutes before my food came out...however I found a sizable piece of plastic 'wrap' in my burger so I had it sent back for a redo. It took 20 minutes to redo the simple double burger! Received no apology at all. Up until that point I'd never had issues there but since then it's been getting worse and worse. Most times now orders are wrong or incomplete. That's frustrating when you use the drive-thru to save time. I began having to check my orders every single time before leaving. I stopped by for the last time last week. Ordered the #14 double with parm fries (my usual) and what I received was a burger with only bacon and pickles. No parm on the fries either. When I parked and went inside to get it corrected I was dismissed rudely by the two cooks who I spoke with. They said my order was right without even looking at what I tried to show them out the receipt. I was too tired and mad to continue so I just took the food and left. I don't plan on returning to this Steak and Shake location.