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  • I hate to leave bad reviews but after my experience at Canyon Falls, I feel the need to. I was beyond excited to have my hair colored and new extensions put in. Almost 1000 dollars later, I left the salon satisfied. I washed my hair and the color seemed orange. I decided to call, and they fixed it no problem. Great. But now, there was another issue. Since the second day I left the salon I had been loosing beads from my extensions and within a month the hair was tangled and felt old. I know it's not normal and finally I had enough. I was told to go and talk to Mary, who was extremely rude to me told me it was my fault, and to either buy new hair or there's nothing she can do. I demanded to see a manager who once again pointed fingers at me, but eventually agreed for 40$ they could deep condition and put my extensions back in with another stylist. To make a long story short, my extensions are fine now, still a little tangly. But it's funny how it was my fault, even though now I'm not loosing any beads. I've never had this many issues at a hair salon and doubt I'll go back. At least they were willing to fix the problem but I feel like the customer service and issues were to much to overlook.
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