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| - I brought my 2016 Sierra in for service to shortly before 12pm today. I waited at my truck for at least 5 minutes prior to being greeted. After waiting in the service drive I was met by Mark, he checked my in and I let him know that I was there for two things, an Android update and my parking sensors acting up. I also told him that I had a meeting at work later that day around 530pm and would need some sort of update prior. Mark said no problem he would take care of me. A couple hours had gone by around 430pm I still had no update, I decided to call. I spoke with a cashier and was told that my service rider was not in the office and she would take my number for Mark to call me when he was back but shouldn't be long. Thirty minutes had gone by and still no phone call from Mark. Getting closer to my meeting at work and no idea what was going on with my truck I called again, got the operator and was transferred to Mark but disconnected. Starting to get throughly upset at this point I tried again, finally got through to Mark and was told that maybe one thing had been done but he wasn't sure he would need to go back and check with his tech. I reminded him that I had a meeting once again at 530 (in 20 minutes) and would be unavailable for approximately a hour, he assured me once again no worries he would be in contact prior. 530 comes around and no phone call, at this point I am done with it. After my meeting I notice I have 2 phone calls and a voice mail, it's mark and he needs me to call him ASAP (that's nice, finally now they have had my truck for 6 hours and it needs some attention) I call Mark and was told that nothing had been done and if I could leave my truck there over night. That didn't work for me (nor was a loaner offered), he went on to explain he didn't know how this happened that his tech had just left for the day and he was just upset as I was (highly doubt that). He said I could bring my truck in tomorrow to try again to complete TWO THINGS EVEN THOUGH THEY HAD MY TRUCK FOR 6 HOURS!!!!! When I went to pick up my truck he said he was sorry and when I bring it in tomorrow the earlier the better (maybe because 6 hours isn't enough I don't know), at this point I was done all faith has been lost and just want to go home. After leaving the dealership I notice they left in my passenger seat a plastic steering wheel wrap almost looks like a hair net and a paper number tag, completely unacceptable after the mess up they had created. I work at a dealership down the street in the operations service area and I can tell you from experience this is terrible, terrible, terrible customer service and after purchasing a $50k plus truck I had better hopes. After this fiasco I don't think I will be back to the Henderson GMC, even though it's 2 min away from my work. :(
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