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  • For $26 (Ultimate wash), you'd think they'd spend just a little more time and pay a little more attention to detail. These guys do a lousy job on the glass, every single time. While they get the bulk of the bugs, there are ALWAYS bugs left on the w/s. Additionally, they use wet rags to dry the glass - leaving streaks like crazy. These guys do not know how to clean glass. Beyond that, there always seems to be something they skimp on, especially when they're busy. Yesterday, they left some crud behind on the interior that was so obvious it could be spotted from outside the car. It also looked like they wiped down about half of the dash and console; there was still dust throughout. Only thing they did a good job at yesterday was cleaning the grime from the wheels (as long as I overlook what was left by the valve stems). Those were relatively clean compared to what they started out as. This overpriced wash is anything but "ultimate." [EDIT] Though I appreciate Mr. Dyer's comments and efforts, I feel that if you have an entire team of employees that do one thing - and one thing only - and that is washing cars, I should not have to talk to a manager to get my car washed. If I had purchased a $10 wash, then the results I'm getting would be appropriate. And the last time I asked to speak with a manager (I have on 2-3 occasions, but usually because the DB salesguys charged me for an "oversize vehicle" when it most certainly is not), the cashier gave me some serious attitude. When the manager eventually came around, I was given a coupon towards my next wash, I think it was for $5 off... Seriously? Again, if I have to ask for a manager every time I want my car to actually receive an "ultimate" wash - then your business model is flawed. At the car wash, washing cars should be the best thing they do and second nature. Instead, here, it is most certainly quantity over quality.
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