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| - I would give no stars but that is not an option. I was in there on Monday at lunch time with my 4 year old grandson. We ordered lunch, me the buffet (what a joke--pizza and salad?), I ordered chicken nuggets for my grandson the cashier Alexa asked if we wanted FRIES, I said yes, my sister ordered a wrap and FRIES, we waited over 40 minutes for the order and there were only a handful of people in there. When we got it, the FRIEs which were hash brown nuggets were ice cold, the chicken nuggets were burnt. I took it back up there and was told they are so sorry but they now serve hash brown nuggets not FRIEs, well then why did ALEXA ask if we wanted FRIEs? They did not offer to reimburse me for any of the food we DID NOT EAT and sent back. All that food was not home made and should never have taken 40 minutes to prepare. When I told ALEXA I was going to write a review on YELP, she said, "go ahead, have fun", laughed at me and walked away. What kind of customer service do you call this? There is was a boy behind the counter also who just said, "we don't have FRIEs" even when I asked why she offered FRIEs to us? This may not seem like a big deal, but I spent $28 in there and my grandson got nothing to eat as did my sister. Instead of speaking to the two older gentlemen who were managers there, they chose to ridicule me and tell me to have fun writing a review. Customer Service? Is this the norm for Chuck E Cheese? I am writing to corporate about this.
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