If I could give a minus 5 to this service department,in Mesa AZ, I would do so. Sure wish that I had read all the reviews posted on the net. prior to dropping off our fifth wheel. Took in my fifth wheel because the refrigerator was not working. They charged me $421, only after I put up such a fuss for the $541 bill that the bill was decreased by someone who overheard the conversation (apparently a manager) for diagnosing NOTHING. Picked up the RV, and the frig still does not work. The service rep was Craig. My recommendation is you go across the street. La Mesa is a HUGE RIP OFF! They are unethical and rude.