| rev:text
| - Welcome to Toronto airport. There are big signs that say "Rental
Cars." We follow the arrows and walk and walk and walk some more to a
faraway hall. But the rental company (address: Toronto airport) that
we booked with, Economy, is not represented there.
We are told to return to the terminal and find a train to "off-site
rental car companies". It's hard to find the train but eventually we
board and travel to an outdoor area where we are told to wait for a
shuttle.
Eventually 15 to 20 other people join us as we wait in the hot summer
sun for more than fifteen minutes.
Our shuttle van arrives, but it is so small (or has taken so long to
arrive) that there isn't enough room for the people waiting. We wait
another fifteen or twenty minutes for the next shuttle. Then there is
a ten-minute drive to the so-called "airport" car rental company.
The line is long and the service frustratingly incompetent. When we
ask how to get to our destination, they say they have no maps
available for customers. It takes one or two more enquiries before
someone grudgingly goes off to find a page that gives directions to
various areas.
There is no page giving directions back to the rental place. It's near
the airport, he says. When we finally get our rental car and drive
off, it is nearly 2 hours since our flight arrived.
Returning the rental car a few days later, we are greeted with the
same surly service, but this time they tell us there's a scratch on
the car. We say we know there's a scratch because it was there when
their own employee checked the car before we drove off. They say but
there's nothing on your form. They find the man who checked the car
originally but he looks at the form and says it doesn't say anything
about scratches so they will have to get an estimate for repairs. This
has all taken a very long time so we say we will have to continue the
dispute long distance. They give us the form to sign but there is
already a drivers signature at the end.
Who signed here? You did. But it's not my signature. Oh well, just
sign next to it. Now hold on a moment, something is wrong. Why does
it have the wrong signature?
Five mins later he admits they were working on the wrong form, for a
car that looks like the one we rented. No wonder there is no record
of scratches.
The correct form is missing so they draw up a completely new one and
say we won't have to pay for the scratches. We sign.
By now we've lost all confidence, so we check the total more closely.
Why is there a daily amount for insurance? Because you didn't email us
proof from your insurance company that you have insurance.
I know I did because I remember thinking I had never been asked to go
to that trouble before. Well, we never received it.
Eventually he checks on his computer and finds our email and removes
the charge.
We are dismissed and by now there's no more space on the departing
shuttle so we'd have to wait for the next one.
Excuse me, something is still missing. Yes? An apology. Oh. I apologize.
Well I think the least you owe me is a car ride to the airport. He
calls his driver and tells him to take us - not to the airport but to
the train station.
That's the story of our experience with Economy car rentals, "at"
Toronto airport.
|
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