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  • So we are staying at Palms Place for 8 days - we came here last year and it was great. This is the only restaurant inside the Palms Place. It had Yummy burgers and good service. However apparently a month ago they switched their menu up - only one burger is on the menu and the rest is a whole bunch of randomness but looked decent and we actually had a good meal our first night which probably would have received a 4 star review. We also came for breakfast the next day (yesterday) as they also started serving breakfast. Breakfast was ok. I had a smoothie that I didn't really like - mixed berries and chia seeds and whole bunch of other organic stuff and a side of yummy scrambled eggs. Hubby to be had overnight oats and this is the important part of my review - the oats had sliced strawberries and sliced bananas on top of it - see attached photo. This morning I wake up starving and want some more of those eggs but can I try a smoothie with just strawberries and bananas? Apparently not. Was told they "can't do that" by the rude bartender who yelled at a waitress to handle the question instead of going back to the cook himself. It's 9:00 am and there's nobody at the bar. There's 6 people in the restaurant - which is more than the average I've seen in the couple times I've been here and during pool lounging as you can see into the restaurant. I'm sorry, why can't you do that? I understand it's not as exciting or flashy as the two smoothies you have on the menu - it's actually plain and extremely simple and the strange part is I know you have the ingredients because we bought a single cup of milk for $3.00 the night before because I was craving it (me being weird isn't part of this review). So again you're telling me you cannot blend strawberries, bananas, some milk, and some ice together and charge me double what it actually costs to make?? I'm sorry but what kind of customer service is that? Yes I understand it's "not on the menu" but how many restaurants have you been to that modify something for you? I wasn't asking them to make me a five course Michelin starred dinner. I'm asking for like the most basic smoothie ever. Am I acting like I'm entitled? I don't mean to be. I'm pretty picky and always ask to modify things whether that be no sauce on my food - take away the lettuce - instead of provolone can I get cheddar - I mean I'm not asking for the world here. Am I wrong? I just feel like every restaurant that I've ever been to has gone above and beyond now - except for this one. However The waitresses both days were very nice. Back to the bartender though - who the hostess told us to order through for takeout - first of all no greeting and then when my honey asked if they could make a strawberry smoothie he just shook his head no at him - didn't even open his mouth. That's when he yelled at the waitress - who was actually busy instead of going to ask himself. We would have ordered eggs and smoothies every day this week - I would much rather pay for overpriced food with good customer service. Ps I just noticed that since I wrote a review and had uploaded pics from my previous experience a year ago they show up on this review - so that doesn't go with this time but man look at that pretzel bun... sad they changed the dinner menu!!
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