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| - Went to this place three times: the first time the service was very slow, but the food was good. The next time, Saturday April 14, went in and were immediately told, "We're not accepting walk ins". The phone was ringing constantly and the employees just weren't answering it. We were told we could possibly get service if we ordered online, but they would not take orders in person. As it turned out, their website was down, so it wasn't actually possible to place an online order. We were turned away without so much as a coupon, and were not served even though the restaurant was open and there were others seated.
Went back for the third (and final) time: placed an online order as a safeguard and went to pick it up. Even though it was about a week later, they were still turning people away saying, "we're not accepting walk in orders." When I gave them my info, they had not started my order, and took a significant amount of time to even find it. The most senior employee did apologize, said he would have comped the food if we hadn't already paid online, and personally guaranteed me that the order would be ready in 15 minutes. About 25 minutes later, he came over, and said they would comp the order after all if I gave him my info. He failed to mention that they did not actually intend to prepare the food. I waited patiently another 15 minutes, as the obviously still open, staffed, functional kitchen continued to prepare food, and serve customers who arrived *after* me to pick up online orders. Finally, after I'd been there about 45 minutes total waiting on an order that I had already paid for and was supposed to be ready for pickup, I went up and asked if they had an updated estimate of when my order would be ready. It was only at this point that I was told they were closing the kitchens and would not be making my order. After guaranteeing it would be done in 15 minutes. And after watching me sit there and wait for 45 minutes. After making other online orders for customers who arrived after I did. Promising me a future refund that I am dubious I will receive. I drove 20 minutes to get there, waited 45 minutes, and drove 20 minutes home. With no food, and they kept my money. Massive waste of my time, and they charged me for an order they never made and did not refund when they finally said they would not be making it. It is disappointing, because this looked like a unique restaurant. But due to their astonishingly poor management and unbelievably bad customer service, I would highly recommend you take your business elsewhere.
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