We took our two boys here for back to school cuts and had an amazing experience. With picture day and a wedding we are attending, my husband booked a haircut for him and my youngest. My husband arrived for their appointment and there were 4 clients waiting. The barber said that they could do one of them but the other would have to wait for them to get some of the other people cut first. They also said they can either cut my husbands hair or beard not both. I do not believe this is how return clients WITH AN APPOINTMENT should be treated. We value the barbers time by making an appointment, they should value ours as well by keeping it. This is a great place with skilled barbers but never a guarantee that you will actually get your service. We will be taking our business elsewhere and are really bummed. We thought we found our go to barber.