Eminently reasonable prices, good attitude, average service on busy times, but restaurant could benefit from a serious hygiene overhaul and regular cleaning.
Tables, seats and hot pot stove controls feel sticky, as if they haven't been wiped in a while. Stove plate coverings are thrown to the floor when they serve and placed back on tables when you first come in. Condiments rack is disheveled. Raw meat quality and maintenance has dropped since my last visit.
I couldn't enjoy my meal despite the droves of customers enjoying Shaanxi's alternate offering of north-central Chinese delicacies.
The lady owner is as friendly and welcoming as the first day she opened. We wish her the best and hope she improves on sanitary conditions, which are critical when serving raw food in a hotpot place.