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  • My husband and I stayed at the palms for the first time this past weekend...and WE WILL never stay again. We live in CA so we have been to Vegas 2 other times...and this was the worst experience ever. The customer service is awful...awful... Took over an hour to get our bags up to the room No one was friendly or helpful...they made you feel stupid for asking them questions. Getting our car out of valet was a nightmare...took forever closed the pool at 3 pm the day we were there for an event (they should tell you this when booking) The food at the simon was okay but nothing great We tried to call down to the front desk to ask if the internet was covered in the resort fee...my husband called 3 times...one time actually let the phone ring for 10 minutes...and they never answered So when the bell guy brought our bags up we asked him..he said it was covered in the resort fee and told us how to get on. then when we went to check out they charged us for it...and tried to see if they would take it off..but they would have no part of it. other than spending the night that is all we did here..because i was like - um i am not giving them another dime of my money...so we went to other hotels to spend our money...we drove so we had a car at our disposal when we went to other hotels it was so refreshing to be among nice people. we were with a group of people that stayed all different places..and i MADE sure to tell all of them how awful The Palms was...and alot of them were like really i thought it would be cool...and was going to stay there sometime. After hearing about our awful time they changed their mind..so sorry palms..you lost business and word of mouth really gets around. maybe you should go take lessons from the encore on how to treat your customers
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