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  • Let me preface this review the fact that I travel frequently for long periods and have been renting private mailboxes (Palm Springs, Manhattan Beach and Santa Barbara) over the last 10 years with NO incident whatsoever. I understand that mail is mail and things happen, but 3 incidents in 3 weeks with PostNet at 10869 N Scottdale Rd- the postal service isn't the problem, it's this business. 2 LOST packages in 3 weeks AND lost legal documents with checks. There is no paper trail. They only SOMETIMES put a receipt of package in your mailbox, however they don't want NOR do they accept you singing that receipt ( trust me I tried, they threw them in trash in from of me saying 'we don't do that here).Huge Red Flag. However, in these 3 instances the receipts were in my box (proving they had indeed received them) but my packages had disappeared. Barbara (owner I believe) tried to claim I'd picked up items - and I WASN'T even in AZ! She then took the receipt said she'd look into. I came in the next day she had LOST the receipt and started in with I'd somehow picked it up- completely forgetting I had been out of state already. I have no recourse, lost is lost and look at the contract it states as much. Rude service from the owner (Barabara) to every single employee (the 2 I've encountered) since this nightmare began to 2+months ago. I paid rental for 1 year in advance for private mail box, and I've had to rent another box at another mail box store after only 2+mo. Lost my packages, lost documents,lost my money for 10 mo rental box. Safe your sanity, safe your belongings, safe your money...Go to another mail box store. The merchandise was of course a total loss monetarily, but you cannot imagine anxiety of lost legal documents, stop payments on checks, not to mention the expense of having the former redone. Or at least I hope you can't. But I assure you, Barbara (the owner of PostNet) could care less.
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