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| - I URGE you to stay away from this dealership and DO NOT call without first blocking your phone number!!
I purchased my vehicle about 9 months ago. I took it in to be serviced a couple weeks after purchasing it so they could do all of their "to-do" list promises. A few days after picking up my vehicle, I notice the transmission and oil light had come on, I advised my service guy (Rick) who assured me that all of the fluids had been changed and that the lights would turn off. A week later, my engine blew up and had to be completely replaced ($8000). We were told by another certified Kia dealership that there was no oil in my engine and there were also no leaks. The service people at Pinnacle likely forgot to replace the oil after draining and we had been driving on fumes. Thankfully my warranty covered a bulk of the replacement of my new engine but it took nearly 3 months to replace and Pinnacle Nissan did nothing for us.
Since our purchase, we have received countless telemarketing calls from various sales people at the dealership. We have asked very politely to stop calling us as we will never do business with them again. However, we have continued to receive calls up to 7 times a week. Each time, the sales person assures us that our contact info will be removed. It never is.
I was contacted again last week by Payton and explained to her what the situation was and even after that, she still tried to sell me and buy back my vehicle as if she heard absolutely nothing I pleaded with her!! She finally agreed to get in touch with the head of internet sales to remove my contact info completely.
I received another sales call today.. in shock I demanded a manager and was passed to a woman named "Meja"... I explained to her how frustrated I was and she was nothing but rude and unprofessional and didn't appear to care at all so I demanded someone above her. I then spoke to Jerimiah and again, explained the situation.. he insisted that I keep getting calls because I call in and the number gets put into the database. I told him that wasn't the case because I don't call in, they call me!!! he looked up my number and said that he will take it out of the system. I told him I do not want to have to change my number which ive had for 7+ years but if I get another call, my husband and I are gonna pursue further action and he hung up on me.
I cannot believe the level of unprofessionalism and down right lies that occur within this dealership.. even for a dealership, im in complete disgust!
Save yourselves the time and trouble of doing business with scum.
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