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  • I went to high school in Madison in the early '90s and to say it was a fashion wasteland is an understatement. I can still remember the excitement and anticipation that ripped through my circle of friends when we found out that The Gap was coming to town. Big doings in Mad-town! Twigs is a delight of a boutique--well-edited and filled with a collection that is diverse and interesting (e.g., girly Milly frocks and punky Rag & Bone leather jackets). My only lament is that it came after my high school years (and I have the Eddie Bauer corduroy button-down shirts to prove it). Now I make stop at Twigs whenever I go home; I can truly always find something I have to have--a great new pair of jeans suggested by one of the helpful sales associates, a tailored dress that makes the transition from work to happy hour(s) with ease, or even just a piece of bling. However, the best, best, BEST part of Twigs, especially since I now live in San Francisco, is that it has developed an online presence (www.shoptwigs.com) that is not only an identical representation of what they have in the store, but also comes with great customer service. Every item I've opened is adorably wrapped as a gift and comes with a handwritten note thanking me for my purchase--nice touch, no? Plus, I've had to return/exchange a few items and it has never been a problem. The outfit is small enough where your emails get responded to quickly and you know that when you call, you get a woman in Madison who tries to help; not some dude in India who just wants your customer service number. So while I wish Twigs would have been there to save me from some truly egregious outfits in years past, I'm gonna call that whole period "character building" and appreciate that Twigs, and its online cousin, are now in my life.
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