Panera is my go to place. I lived in St Louis for many years and know what the quality of the original Panera (St Louis Bread Co) was.
This location is AWFUL!! I wish I read the reviews before I stopped by. It is not my normal location. I stopped because it was between where I was and where I was going AND it has a drive through. All I wanted was soup and a mocha latte. 10 minutes waiting in the drive through line to order (I was the 2nd car in line). Another 5 to get to the window. I pay and they hand me my latte. 4 minutes later my soup...SOUP took 4 minutes?!?! I look in the bag quickly then drive away. I get settled at my destination and pull out my soup. No spoon. You can always count on Panera to give you utensils...not this location. I then sip my latte. No mocha AT ALL. Never again!! Will happily drive out of my way.