I got married in the Platiumn Wedding Chapel on Saturday. The decor was beautiful. I upgraded my package to include the aisle runner, candles and the flowers for $250, but it was worth it. The chapel offered individual dressing rooms for the groom and bride. I think this is the only hotel out of the five we looked at had this accomodation. Walking to the Chapel from the room elevator is a good walk. So make sure you have your walking shoes with you. I had my Shape-up sketchers and then changed into my heels in the dressing room, otherwise my feet would have killed me before I walked down the aisle. The chapel is pretty hard to find, so make sure you tell your guests exactly where it is otherwise they will miss it.
The Officiant and pianiast was very nice. I only have good things to say about them.
I totally agree with the other Yelper, once the deposit is put down, the customer service just went down the drain. I actually have to keep on calling the coordinator back to ask for things and make corrections because she provided me with a contract that was outdated. I basically did all the leg work in planning the event out even though it was a package deal. I really don't see why a coordinator was needed. I think just to file papers. I had to make my own room reservations for the other nights and they don't have a way to link all the rooms, so I actually had to call the Front desk.
I had to call Hospitality to order my cake, which was fine. I worked with Erik and he was extremely helpful. My cake turned out to be wonderful. It was way too big for 50 people, but everyone enjoyed it.
I guess in my mind, a wedding coordinator is suppose to help with the entire wedding plans and not just filing papers or letting me know it is time for me to walk down the aisle.
The overall experience wasn't horrible. I guess I just expected more from the Coordinator.