Rude!
Happened to find a receipt from the nightmare we experienced with this towing company and I had not had a chance to write a review about it.
This actually happened about 2-1/2 years ago during one of our weekend getaways in Las Vegas. We parked at the lot that was adjacent to (at the time) The Riviera on Las Vegas Boulevard South. There were two other cars there so we thought it was safe. It was around 9:00p at night. Wanted to see if the Groupon we purchased for the show Illusions, featuring German Illusionist Jan Rouven, could be redeemed even though the deal was purchased while the show was still at the Clarion on Convention Center. Las Vegas Strip changes so much, both casinos have gone bankrupt since and are no longer there. Illusions is now showing at the Tropicana. Sorry, I digress....
We parked and ran inside The Riviera to inquire if we are still able to exchange the deal for tickets to the show but unfortunately we were not able to. We were only gone for 10 minutes since parking the car and we came back to a tow truck from this company with our car already hooked to his truck! That was the scariest thing I saw and experienced. Hubby and I pleaded with the tow operator to give us a break and we told him that we did not see any signs and that there were other cars parked on the lot too. It was dark and he pointed to an itty-bitty sign stating that the lot was a private lot. I practically begged the guy to not tow our car since we were already there to claim the car but he insisted on bringing it to their impound lot, plus we don't have $360+ in cash that he was asking to claim the car. He finally agreed to unhook the car after 15 minutes of trying to reason with him. He was asking for $153 cash. Had to run back inside Riviera Casino to get cash from an ATM machine. I was just glad that he agreed to give us back our car right there but the guy was still a jerk, rude and a scam.
Now we get paranoid in parking in public areas like that... I think these people are just waiting for victims to prey on. We were only gone for 10 minutes (maybe even less), how could he have showed up there so fast.
Review #0381