This is a combination score. My daughter and I went to get mani/pedis in preparation for my wedding next week. This was her first ever pedicure. No one introduced themselves so I can't give you names. The lady who did my daughter's nails was very nice and put her at ease, a hard task since she hates having anyone touch her feet. Her nails also turned out very nice. 4.5 stars review if just my daughter went today. The lady who did my nails took twice as long so my daughter had to wait almost an hour for me to be done. My nails look okay but I wouldn't return because they're just barely okay, and besides taking forever she was not personal plus she kept getting up and just disappearing. 2 stars for my mani/pedi.