9/22/17
Calling and placing an order was easy. Payment over the phone with no complications. Food arrived exactly when they said it would. Great amount of food for the price. The food also tasted amazing and was the perfect temperature. Ground and through, I give this place an A+++!!!
Fast Forward to 11/4/17
I called and placed an order at 16:30. I am informed it will be 40 minutes to an hour for delivery, which is more than acceptable for a Saturday evening. At 17:50, an hour and 20 minutes later, I started calling to see where my order was. 20 minutes of calling with no answer. So I make my own food, leftovers, and at 18:20 the driver shows up. Really, an hour and 50 minutes? Food is room temperature and I asked what the delay was and I was informed it's a busy night. Unacceptable. We have always had great customer service and excellent food, but today proved us wrong. I asked for the manager to call us and the driver took my number. If I get a call, I would expect some form of compensation. If no call, no future business from us.