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  • Booked this hotel based on location and indoor pool. Very few hotels in the Phx area have indoor pools. My daughter loves to swim and with our visit being over the winter and the avg temp 55 degrees, indoor pool was a priority. Kendall, the assistant manager greeted us at check-in and took care of the process. Kendall was the best part of our visit. He was polite, personable, sincere, knowledgeable and helpful. He noticed that 2 of our 5 nights were booked at a higher rate and without us asking, he lowered the rate to match the other night's lower rates( saving us $60 )! I asked for directions to our family's residence and he immediately printed door to door directions. Once we left check-in, our stay turned sour. We immediately noticed trash on the grounds leading to the front entrance, smeary front door glass and sticky elevator buttons. At first glance, our 2-room suite seemed clean, but keep in mind we had been traveling for 12 hours and were weary. Kendall had to.d us about the "kick-back" happy hour/snack happening as we arrived. We took the dirty elevator down to this complimentary feature, but quickly lost our appetite as we witnessed more debris filled floors, sticky, dirty soda ,chime and a buffet area in need of great attention. The pasta dish was dried up with marinara bone-dry penne noodles. The tortilla chips were stale and the utensils we handled were sticky, greasy and/or dirty. It appeared there was just one person manning this area, serving as food preparer, bartender and everything in between. Cleanliness was not a priority. I did not sleep well because I kept feeling a gritty feeling in the bed sheets. I finally removed the bedding and used my clothes as blankets. Once I entered the shower, I saw hair along the floor of the tub that was not mine. I reluctantly visited the morning breakfast which was also included with the room. My expectations were low and I did not eat a thing because of the lack of cleanliness and sanitation. More of the same from the night before, but also filthy table tops and the same debris and more on the floors, the TRASH receptacle had a swing door you push to dispense your personal trash and it was covered with dried gravy. Just gross! My daughter wanted to swim after breakfast. The pool area seemed cleaner than the rest of the hotel and ,y only complaint for the pool area would be the unsafe tile floor surrounding the pool. In the 30 minutes my daughter swam, I witness 3 separate people fall on the slick flooring. If you think it's because they were kids running, you are wrong. 2 were adults, and one toddler. The toddler actually fell backwards and hit her head on the hard surface. On my way out for the day I stopped by the front desk to complain. Kendall was working again. He had been so courteous from the night before I almost hesitated to complain, but I did. He listened intently and reassured me housekeeping would take extra care while cleaning my room and would address the other cleanliness issues. He also apologized. As I left the hotel that morning, I saw Kendall at the front desk and I complained to him. He listed intently, apologized and said he would make sure housekeeping
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