At the Scotiabank theatre the service is really good. The theatres are relatively clean, for the most part and the employees are quite professional. They are also very effective at providing drivers with tickets to validate their parking. They print out a bunch when the movies are supposed to end so people can grab them and go without asking the employee to print out each one, which would create a long line. My only complaint would be, the escalator has been out of service numerous times over the last year and this theatre has a very steep stairway up to their main floor. It would be horrible if someone was to fall down the stairs. The good news is, they have an elevator you can use if you feel uncomfortable going up or down the stairs.