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| - AVOID THIS PLACE at all costs. It's not worth the time, energy, or money. You'll leave hungry, insulted and disappointed (and broke). This does not represent what Toronto is capable of. There is a much better restaurant literally next door (and down the street, and all around pretty much!).
Visited Gretzky's on Sunday July 27th for a dinner and we all left disappointed, angry and hungry (and broke).
*service was the worst I've ever seen (rude, neglectful server literally ignored orders - didn't bring a coffee refill we requested and didn't bring a juice refill we requested at another time - it wasn't loud or crowded)
*we eventually went to another server who eventually brought a coffee, but no cream/milk so we searched for another server and asked him but HE DIDN'T KNOW WHAT CREAM WAS!!!!!
*server refused to make simple substitutions - one guest is allergic to tomatoes so she requested pasta/pizza with a cream sauce instead of tomato sauce and the server refused (I've never encountered this at any other restaurant before). We requested a few other dishes with even smaller substitutions and she flat out refused them all with a rude attitude and no suggestions)
*when that guest ordered an appetizer as a meal because she couldn't find anything on the menu she can eat, the server didn't warn her that it's a TINY portion that wouldn't satisfy a child, which is disgustingly the same price as an entree
*we waited an hour for our food. An hour. AN HOUR with just water (because she refused to bring our drink refills). I should mention that it was visibly not crowded in the restaurant at any time throughout our visit.
*the dishes we all got (pasta, a few kinds of pizza, burgers) didn't taste good. How do you screw all that up? But they're all priced at over $16 each..I wouldn't even pay $2 for it.
*when the hungry/disappointed guest respectfully asked to speak with the manager, she then got the dish we originally requested (pizza with no tomato sauce) with no problem at all, but the manager was quite rude when she came over to talk. The rest of the guests at the table were surprised because we finally realized how the service in general is allowed to be that bad. When the manager is also rude, there is no hope for the place.
Here's hoping they get shut down soon! Gretzky would be disgusted.
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