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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I hate to criticize any library, given their many funding challenges, but I've had a few negative experiences here and I just had another via phone. (I've also had several good ones, but today, it's the negative that is under my skin.) First, the reference librarian phone number dumps callers straight to voice mail with a somewhat unfriendly outgoing message. So, I called circulation. A woman with astoundingly poor listening skills took my call! I had a few simple questions and her comprehension skills were nearly nonexistent. Instead of closing her mouth and listening to my clear step-by-step instructions on how to look up a *phrase* in their online catalog, she interrupted with incorrect statements and assumptions about what she thought I wanted. She started off with "So, you're looking for something?" Good grief. Yes. Why else would I be searching your catalog via your website? Then she wanted to change the search criteria because in her opinion, it would make sense to search by a format of CD instead of what I instructed, which was "all formats." Then she mentioned that she'd searched by *keyword*, when I told her 3x to search by *phrase*. I wanted to shout"LISTEN! Stop talking and LISTEN." She was absolutely exasperating. I repeated very simple step-by-step the instructions to her 3+ times. She could not or would not follow the conversation, the steps, or comprehend that I was trying to guide her to a page on their website so I could THEN ask my question. All because she was too busy interrupting which led to her misunderstanding. The conversation went downhill from there. Finally, after 2 more questions about the info displayed on and the functionality of their web site, and her maddeningly obtuse responses, she offered to transfer me to the reference librarian where I could, she said, leave a message. ARGH!
http://www.openvoc.eu/poi#coolReviews
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