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  • To begin, I'd like to make it clear that my 1 star rating may imply that a "star is deserved". But it's not. This business should be reported to the BBB. Let me start by saying that "I did not choose this company". They are the "house account" that services our apartment complex. Hopefully, that will change shortly. It started this way. We had been having issues with "bed bugs" and told the complex that we'd like to hire an exterminator. They said that they use Smart Pest Solutions, and that we would need to use them. Then, we were told that Smart Pest solutions would need to come out and thoroughly inspect the apartment to see where they were, etc. and the cost of the "INSPECTION" would be $75.00, then there would be another charge for the service itself. Well, the inspector came out, walked into the bedroom, lifted the mattress, then left. He was there less than one minute. That was our $75 inspection. Of course I complained to the apartment complex, as that is who I have to pay. They apologized, but was unable to do anything else. So the appointment was set, and the inspector came in, said that the area was cleaned sufficiently, and left. That was another $75 charge. But to be truthful, I would defend the pest control company on that one. The apartment (wasn't) ready to be sprayed. Turns out, there was a sheet that the apartment complex failed to give us explaining the customer prep, so they ate that charge. So, Smart pest control solutions says that they need to come out 3 separate times over a few weeks. We suspect they did that because we embarrassed them at their 1st $75 charge. We suspect they were put on notice by our apartment complex management. So this is how it ends. SMART PEST CONTROL SOLUTIONS DID THEIR FINAL TREATMENT TODAY, and this is how they left my apartment. I came home to this. Photos attached. I added 2 more photos
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