I have never eaten inside, I have only ordered delivery. When I have ordered, the people on the phone have always been polite and easy to understand. My order is delivered very quickly (we live in the homes just behind them so that helps) and is still hot. I get my orange chicken made spicy and its really good. I wish the fried rice had more egg chunks in it (it kind of lacks any real flavor) but there is really no room for complaint. They also swipe your card at your house with square. Personally, I like that better than giving my card # to someone over the phone who could be writing it down....