Bad place to shop. I purchased a grill a few years back and then my regulator had to be replaced. After purchasing a new one, I came to discover that the hose on the last one was completely stuck on the nut. Nothing would make it budge to include vice grips or penetrant, two things the store recommended I buy. After a complaining about it to customer service, they said they would have a manager call me but he never did and when I tried to follow back up with customer service they ignored me. That says it all. I think Lowes just lost my business forever. Home Depot here I come!