| rev:text
| - I thought that I would post a copy of the email that I sent to 401 Mini Indy today after my experience there this weekend:
To Whom It May Concern:
Yesterday afternoon my boyfriend, sister and I came to 401 Indy and were looking forward to a great time. As my boyfriend loves go-carting and has built several himself, he was looking forward to the experience. I had recommended 401 Indy as I had come here once before as a teenager and remember loving the track and the speed of the go-carts.
A birthday party had just cleared the track and it was clear but for the three of us. That's when your employees decided that they were going to take a ride as well.
Looking ahead at the cart in-front of me, I read the label "no bumping". May I ask then, why your employees continually, for 20 laps, rammed their carts into both my sister's and mine? No speed seemed to satisfy them. I would press the pedal to the floor in order to get out of their way and speed up but they would cut the corner and slam me into the wall. I would slow down to allow them to pass but then they would stay on me, until wildly cutting in front and hitting the side of my car.
My sister has suffered a sore wrist and several bruises on her back from the continuous impact of your employees and I have a sore neck and arm. Yes, waivers were signed, but I doubt that these included clauses about the completely irresponsible and negligent employees that you have working for you. These children who operate the go-karts in your establishment have no respect for your guests and no concern for their well-being. Their reckless attitude and aggressiveness on the track made for a stressful and fearful experience. Are they not supposed to enforce the rules and ensure the safety of the guest? Instead, this group of boys seemed to take pride in their actions and saw it as a hilarious practical joke.
The review below was found on Yelp.com and certainly doesn't speak positively about 401 Indy, a lowly 2-star average and this quote "Staff: Seem like they hate their jobs...."
I wish that the staff's bad mood wasn't being taken out aggressively on paying guests, but it clearly was.
Also, this review was posted on attractions.ca:
"I wanted to inform all future potential customers of the policies that are posted at the 401 Mini Indy Go Kart located at 34 Stoffel Drive, and the fact that they are NOT enforced - this is with respect to the zero tolerance for bumping policy. I signed up to participate in a 20 lap race in the new faster go karts. There were others on the track who I did not know, and was bumped at extremely high speeds not only from behind, but also from the side (t-boned). I was cut off at a high speed, at which point the go kart swerved sideways, and I was t-boned twice. I received a huge bruise on my side, and neck pain. My brain also felt like it received a good jostling. The track staff did nothing to stop the drivers who t-boned me, and were also not willing to compensate me (e.g provide a refund). Just warning folks out there to be careful."
I have raced many go-karts on many different tracks and therefore I understand that this kind of driving comes with the territory, but to be seeing this behavior from employees, on an extremely tight indoor track, was a first and I am sure a last as I have no plans to return unless I am compensated for the appalling experience that I encountered.
I did not pay $67.00 for myself and my boyfriend, and my sister did not pay $33.00 to have a stressful time at the hands of your very own employees. This email would not be written if it were other paying customers on the track who took part in this type of behaviour - these were your own employees taking advantage of a near empty track and blatantly disregarding the rules that are so clearly stated, rules that they should be enforcing. Based on the reviews that I have read, your employees seem to have no regard for the rules whether they are on or off of the track.
Though I do not know your policies and procedures regarding employees actions, I can surely understand the employees being allowed to use the track when it is not in use by paying guests. At those times, they should feel free to race as they see fit. But when customers have paid an obscene amount of money for a very limited time on the track, the employees should take a step back; focus on their job and the safety of their guests.
As stated in a previous "Deal Find" by your company, "In our esteemed opinion, there are only two sorts of drivers in this world: the sort that are so reckless that the driving instructor who passed them should be found and given a lobotomy, and the sort who just down right get under your skin. What's worse, is that most of the time these sorts of people are your friends".
Unfortunately, these people were not my friends, but your incompetent, irresponsible and immature employees do fall under both of these categories.
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