| rev:text
| - Bad customer service.
My iphone 5 qualified for the free battery replacement so I went online to make a genius bar appointment. Ignore for a second how preposterously pompous it is that I am required to make an appointment with a "genius" , which apparently to Apple means someone with too many tattoos and piercings, also ignore that there were no geniuses available for 6 days, just focus on the fact that I have an appointment. It is for 2:30.
I get to the store at 2:25 and walk in. There has got to be 30 employees working in the store based on the number of blue shirts. This impresses me- that is a lot of people working there on a Saturday. A few of them greet me and I let them know I am here to see a genius. They direct me to the back of the store and tell me to wait in a little line. it is now about 2:30. I have arrived on time for my scheduled genius time.
2:45 I am finally met by a genius, we will call him Einstein. Einstein informs me that he is not the actual genius that will be helping me, he is just the genius that is checking me in- a job worthy of a genius. He asks me why I am here (something I filled out online and something the greeter already asked me). He lets me know that another Genius, lets call him Tesla, will be helping me shortly.
2:55 Tesla greets me and asks me why I am here. We rehash it. He then gets a macbook out and checks to see if my phone qualifies for battery replacement on the website. He then repeats the process on an Ipad. This is baffling but he is pretty fast so the whole thing takes 10 seconds. He sort of blabbers/fills time for about 5 minutes while he does who knows what on his ipad before taking my phone and telling me it will be done in 45 minutes.
I then go to Gordon Ramsay's Pub and knock back some drinks to cope with this whole process, the highlight of the trip.
4:30 I return well after the 45 minutes this would allegedly take. We repeat the same process- 20 people ask me the same questions about why I am here. I am here to pick up a phone. In hindsight I know this involves someone walking up to me and handing me the phone- there is no paperwork, i didn't need to check anything or sign something, literally someone needs to hand me a phone. Eventually I am informed that a lady genius, lets call her Marie, is the only genius who can get my phone ( I asked). As she is working for her 77 cents on the dollar Marie is dealing with about 5 other customers at once as 20 dude geniuses roam around the store shooting the breeze. Real nice apple. During this time I have a conversation, and by that I mean I am spit on, by another customer who is picking up his computer and has been waiting for 45 minutes. Not encouraging. After waiting about 20 minutes I spy a genius just sitting on a stool literally staring at the wall. I walk over and say Marie told me to ask him to get my phone, which he then does.
For the number of employees present, the organization of this place is terrible making customer service useless. I get that there may only be a few people trained to actually replace the battery, but a Monkey could have done the sign in/pickup process so there is no excuse for it taking more than a minute. Also, I had a reservation. I don't think apple knows what reservations mean. Anyone can TAKE reservations, you have to actually enforce them.
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